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Agenda shown in Eastern Time.

Click on a session below to see additional details.
Please note: All Auditorium 1-3 sessions are now accessible on-demand via the virtual platform exclusively for registrants through January 2021.


Claim Your Continuing Education Credits

To claim your CEUs from the event, please follow the instructions below:

  • To claim NAB/NCERS CEUs, you must have a NAB CE Registry account. If you already have an account and haven’t shared your NAB ID with Argentum, please send it to Your NAB ID starts with R and is followed by seven digits (i.e. R1234567). If Argentum does not receive your NAB ID by October 15, a $35 processing fee will be incurred.
  • If you need to create an account, you can do so on the NAB website by clicking “Not a member? Sign Up!”. Once you have an account, your credit hours from the Argentum conference will be entered into the registry and will be available for you when you sign in.
  • For more information on how to sign up and access your credits, see NAB's Administrator Handbook.


If you have any questions regarding CEU credits OR if you’re a California administrator who is seeking RCFE CEUs, please contact Denise Brassé at to request your certificate.

As a reminder, you must have attended the live sessions during the conference to receive CEU credits.

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  • Mainstage

    Insights from the C-Suite: Getting Ahead of the COVID-19 Crisis

    Insights from the C-Suite: The Post-COVID REIT Landscape

    Insights from the C-Suite: How COVID-19 Accelerated Cross-Industry Staffing Solutions

  • Finance & Development

    Sponsored by Ziegler

    The Art and Science of Managing Cash Flow: COVID-19 Impact and Mitigation Strategies

    Aligning the Owner / Investor Relationship

    Discerning Intentions of the Future Customer

  • Operations

    Sponsored by Legacy Healthcare Services

    The Permanent Impact of COVID-19 on Senior Living Communities

    Food Safety Strategic Planning

    Liability Mitigation Strategies for the New Normal

  • Quality Improvement

    Sponsored by Rendever

    Engagement in the New Normal

    WHAT the...?! Operators Share what Hit the Fan and When

    How Telehealth will Impact Care in Senior Living Environments

  • Sales & Marketing

    Sponsored by Sherpa

    Transforming your Operations Environment into a Sales Organization

    Making the Move to Omnichannel Marketing

    A 360-Degree View of Crisis Communications

  • Senior Living Design

    Sponsored by Chancey Design

    Designing in the Aftermath of COVID-19

    Trends in Footprint Planning

    The Tech-Enabled Community of 2025

  • Tech Enablement

    Sponsored by CDW

    Is Your Data Security Ready for Telehealth?

    Voice-Tech and Senior Living: Why it Matters

    What COVID-19 Taught Us about Virtual Reality Applications

  • Wellness & Clinical Care

    Sponsored by ValueMed by PharMerica

    Navigating the Cannabis Conundrum

    Safeguarding Against the Next Coronavirus

    Person-Center Memory Care

  • Women in Leadership

    Sponsored by Welltower

    Are you Building Relationships, or Leveraging Them?

    Ask Me Anything: Three Leaders Share Their Approaches for Success

    Achieving Work-Life Integration

  • Workforce Development

    Sponsored by OnShift

    Crucial Conversation: Equity, Inclusion, and the Future of Work in a Post-Pandemic World

    Students Speak Out: Making Senior Living a #1 Career Choice

    Are We Reaching Older Americans as Employees as well as Residents?