Join colleagues and friends for breakfast and power networking before the Keynote on the Mainstage. Coffee, tea, muffins, bagels, fruit and yogurt available.

Sponsored by:

Grab some food and coffee and bring your breakfast to one of the following Info-Sessions to get a head-start on new ways to improve your business!

"It's Only a Complaint"... Does Your Staff Understand the Difference?
One of the most undesirable situations that can occur in a senior living community is elder abuse. Abuse can take many forms and may be interpreted differently by individuals who are responsible for identifying and preventing elder abuse in their community. This session will discuss the various types of abuse and present examples of abuse that may go unrecognized. Strategies to prevent abuse and to respond to abuse allegations will be shared along with an outline to guide staff training.

Speaker: JoAnne Carlin, MSN, RN, NHA, CPHRM, CDAL, Vice President of Clinical Risk Services, Willis Towers Watson

Sponsored by:




Leadership Lessons Learned from Falling Out of the Sky
Being a leader in today’s environment parallels the shocking experience of being hit by a funnel cloud while flying at 38,000 feet in the air. Our organizations have had “blue sky days” but more often have to weather “more than normal turbulences”. The session will provide the participant leadership strategies that they can immediately take back into their organizations and apply, taught through the experience of falling out of the sky on a 737 jet.

Speaker: Martie Moore, RN, MAOM, CPHQ, Chief Nursing Officer, Medline

Sponsored by:



Dosage and Occupancy Correlations
The core interventions of physical therapy are therapeutic exercise and balance training. It is well documented in the literature that these interventions must be delivered at a very specific dosage in order for them to be clinically effective and cause wanted lasting physiological changes which translate into improved resident function and safety. Thanks to modern medicine, residents are living longer with multiple chronic conditions and are generally medically stable. However, one can be medically well yet functionally sick. This session will discuss preliminary research findings of a description study of the outcomes associated with an innovative Part B therapy model.

Speaker: Dr. Tim Fox, Physical Therapist, Board Certified Geriatric Clinical Specialist, Fox Rehab

Sponsored by:



Using Analytics to Improve Senior Living Resident Care and Your Bottom Line
In this session, we'll discuss the importance of having freshly aggregated resident and financial data to help you understand what's happening in your business and in your resident population. This information provides the opportunity to make proactive decisions and make a positive impact on resident outcomes and organizational profitability.

Speaker: Rob Price, Senior Product Manager - Analytics, MatrixCare

Sponsored by:

The story of senior living is written each day in thousands of communities across the country. Join your colleagues at the Argentum Hero Awards Ceremony as we honor extraordinary individuals who are changing the future of aging in America. The raw emotional power of their stories will electrify your spirit and remind you why you chose this profession.

Presenting Sponsor:



Supporting Sponsors:

The most inspirational data geek you’ll ever meet. He might just change your life — and your entire organization.

Marcus Buckingham is a global researcher and thought leader focused on unlocking strengths, increasing performance and pioneering the future of how people work. Building on nearly two decades of experience as a Senior Researcher at Gallup Organization, he currently guides the vision of ADP Research Institute as CoHead and Talent Expert. He founded The Marcus Buckingham Company in 2006 with a clear mission: to instigate a “strengths revolution.” It started, as all revolutions do, with the simplest of ideas: that when people spend the majority of each day on the job using their greatest talents and engaged in their favorite tasks, basically doing exactly what they want to do, both they and their organizations will win.

Sponsored by:

Be First to See What’s New
Experience groundbreaking products and services that can enhance your operations in the Argentum Expo. You’ll meet with 300+ exhibitors and partners who can help you overcome obstacles and take advantage of new opportunities.

EXPO CAFE
Grab a coffee and chat with friends at the Expo Cafe, or join your peers for lunch in the Expo from 11:30 PM - 12:30 PM.

Cafe sponsored by:



LUNCH AND LEARN (Booth 1343)
Industry Suppliers are here to inform and update you on the latest in senior living products and services.

11:00 AM - 11:20 AM - Restoration Affiliates
Introduction to Restoration Affiliates and the "Eight P's"
A brief introduction of Restoration Affiliates, including what makes them distinctively different. Followed by an overview of the “Eight P’s” for business based disaster planning and response at your communities. Presenter: John Temoyan, Vice President, HARBRO Emergency Services & Restoration

11:30 AM - 11:50 AM - Sprint
Keeping Your Residents Connected
This session will provide you with tools at no cost to your community that enables residents to stay connected to friends and family. A Sprint Captioned Telephone is a device that will allow individuals that are losing their hearing to stay connected. Learn more about this technology and how you can have it available at your community. Presenter: Kim McRae, Customer Relationship Manager, Sprint

12:00 PM - 12:20 PM - Eversound
The Silent Epidemic: The Link Between Hearing Loss and Social Isolation
Hearing loss is tied to social isolation, increased dementia risk, and an increased rate of premature death. Age-related hearing loss is contributing to provider’s bottom line. Presenter: Matt Reiners, Co-Founder, Eversound

12:30 PM - 12:50 PM - Amazon Business
Amazon Business: A New Way to Purchase for Your Organization
Learn about how Amazon Business is bringing the known experience of shopping on Amazon with new features and benefits tailored to business purchasers. You’ll learn how they are helping senior living facilities find what they need – from office supplies to medical products – quickly and with prices that help the bottom line. Presenter: Aimee Corso, Marketing Leader, Amazon Business

Lilian Myers leads IBM’s Global Aging Initiative. In that role she helps governments, industries, and companies around the world, as they seek to develop products and tech-enabled services for consumers in the new 'longevity economy'. Lilian joined IBM from 25 years as a startup founder and executive with companies focused on health and commerce. Her tech career started at Microsoft where she helped pioneer its partner network and left Microsoft to found one of the earliest electronic medical record vendors, later sold to Siemens.

Over her career Lilian has led product, marketing, strategy, and internationalization, helped raise hundreds of millions in venture and strategic capital, patented consumer technologies for health, and served as executive leadership at companies acquired by Aetna and Google and led the Venture Lab at the University of Central Florida. As a part of Central Florida’s tech community, she continues to serve as a board member, adviser, and investor.

As a caregiver and a part of the longevity economy herself, she considers her focus on longevity the fulfillment of her life’s purpose.

Sponsored by:

Learn from Fellow Experts
Hives are dedicated to peer learning – a powerful way to share knowledge by exchanging knowledge and experience. It’s a place for conference attendees to share best practices on key issues through interactive discussion led by a facilitator.

Each Hive discussion last approximately 40 minutes and is limited to 20 participants who will engage in active discussion. Room also will be available for attendees who prefer to listen and take an less active role.

Hives do not include handouts, PowerPoints, or individual presentations in order to facilitate group discussion. Hives are also NOT eligible for NAB CEUs.

Become a More Effective Executive Director

Dive into topics that directly impact your business growth, including human resources, sales and marketing, clinical oversight, and risk management during the Executive Director Leadership Institute (EDLI). The three-day EDLI program is designed to give you even more actionable takeaways that can help you become a more effective leader.

Participants earn 14 NAB-approved CEUs and California residents will receive 12 RCFE CEUs for participating (pending approval).

Sponsored by:

Learn from Fellow Experts
Hives are dedicated to peer learning – a powerful way to share knowledge by exchanging knowledge and experience. It’s a place for conference attendees to share best practices on key issues through interactive discussion led by a facilitator.

Each Hive discussion last approximately 40 minutes and is limited to 20 participants who will engage in active discussion. Room also will be available for attendees who prefer to listen and take an less active role.

Hives do not include handouts, PowerPoints, or individual presentations in order to facilitate group discussion. Hives are also NOT eligible for NAB CEUs.

The future is here and her name is Sophia, the world’s very first humanoid celebrity. The toast of the Tonight Show with Jimmy Fallon, Sophia has graced the cover of Elle magazine, appeared on Chinese television, spoken before the United Nations General Assembly and named the first non-human citizen of Saudi Arabia.

Wowing awestruck audiences with her superhuman intelligence and advanced ability to read faces, empathize with emotions, understand the nuances of language and communicate with thousands of facial expressions, Sophia has discussed subjects ranging from “Will robots take over the world?” to how artificial intelligence could end hunger in developing nations. Sophia interacts with humans in a profoundly personal way, previewing a fast-approaching future where friendly, caring humanoids help us solve our most challenging problems to create a better world.

Sophia is the brain child of Dr. David Hanson of Hong Kong-based Hanson Robotics, a modern-day renaissance man who has built a reputation for creating the world’s most humanlike robots. A former Disney Imagineer, Dr. Hanson’s mission is to create genius machines that are smarter than humans and able to learn creativity, empathy and compassion.

Appearing alongside Dr. Hanson, Sophia enchants with a captivating, interactive look at the awe-inspiring potential of AI and robotics. She also provides enlightening insights into the provocative moral and ethical questions that accompany nonhuman intelligent lifeforms.

Learn from Fellow Experts
Hives are dedicated to peer learning – a powerful way to share knowledge by exchanging knowledge and experience. It’s a place for conference attendees to share best practices on key issues through interactive discussion led by a facilitator.

Each Hive discussion last approximately 40 minutes and is limited to 20 participants who will engage in active discussion. Room also will be available for attendees who prefer to listen and take an less active role.

Hives do not include handouts, PowerPoints, or individual presentations in order to facilitate group discussion. Hives are also NOT eligible for NAB CEUs.

Be First to See What’s New
Experience groundbreaking products and services that can enhance your operations in the Argentum Expo. You’ll meet with 300+ exhibitors and partners who can help you overcome obstacles and take advantage of new opportunities.

Reception at the Expo
Grab a beer or glass of wine and chat with friends at the Expo Reception.

Reception sponsored by:

Join colleagues and friends for breakfast and power networking before the Keynote on the Mainstage. Coffee, tea, muffins, bagels, fruit and yogurt available.

Grab some food and coffee and bring your breakfast to one of the following Info-Sessions to get a head-start on new ways to improve your business!

Full Access: How to Ensure Accessibility at Senior Living Communities
If your community has ever been found out of compliance, you've discovered the price of taking a risk on regulations. Do you and your team know enough about ADA, Section 504 of Rehabilitation Act of 1973 and Fair Housing Accessibility laws to avoid a finding? Join RealPage's compliance expert, Greg Proctor, for this eye-opening session and hear insider insights and real-talk advice on how to avoid accessibility findings and non-compliance at your communities, defend them from risk and protect yourself from common misconceptions that can lead to costly consequences.

Speaker: Greg Proctor, Vice President of RealPage Compliance Services, RealPage

Sponsored by:





Senior Living Data Security
This session will provide insight on the evolution of data breaches and forecasts how data breaches will dominate the healthcare industry for years to come. Along with recommendations on how to develop robust security data protocols to safeguard sensitive information, the session will also provide suggestions on how to address network vulnerabilities and establish effective security protocols. Attendees will receive our Data Security in Senior Living white paper.

Speaker: Michael Remorenko, Director, Sales, Yardi Systems

Sponsored by:





Driving the Right Census: Retooling Care Offerings to Fit the Changing Senior Living Marketplace
Indications are that over the next several years, the senior living marketplace will see a dip in resident population, prior to the projected boom. This projected boom will require operators to retool their current offering and grow their marketplace portfolio to accommodate the rising and changing senior population. In this presentation, we will discuss how to analyze your current operations and profile who you serve today, understand who you will be serving tomorrow, and align and grow your operations to provide services to both generations. As the industry transitions from serving the “Silent Generation” to attracting the “Boomer Generation”, ARE YOU READY for higher levels of acuity, consumer-driven programming, alternative payment models, industry partnerships and technology integration? You can think of it this way: “Are you able to be flexible, adaptable and transformational in your shifting marketplace?” Join with us as we discuss these factors which are critical to your continued success and growth.

Speaker: Gaurie Rodman, Director of Development Services, Direct Supply Aptura

Sponsored by:




The Reliable Living Plan - A New Way to Pay for Senior Care
Increasing life expectancy is a global trend - we are living longer - which is great! Given that half of all seniors will living longer that their life expectancy, the associated risk is significant, both financially and emotionally - no one should feel guilty for living longer than expected. Very few residents and prospects have a plan in place to cover the costs of Assisted Living or Memory Care, but we all wish they did. Ninety percent (90%) have no traditional Long-Term Care Insurance, and cannot quality due to maximum age restrictions or health exclusions. Join us for an interactive session on The Reliable Living Plan, a reliable, tax-free solution to help residents and prospects confidently cover the costs of Assisted Living and Memory Care. The Reliable Living Plan has no maximum age restrictions or health exclusions.

Speaker: Preston Pitts, President, Legacy Marketing Group

Sponsored by:




Meeting the Expectations of Today’s Workforce
Given current staffing shortages and historically low unemployment, employees have more job choices than ever before. And with the higher workplace expectations of millennials, senior living providers must rethink how to best attract and retain top talent.

Attend this session for the research and employee-centric best practices senior living providers are implementing to win in this competitive market.

Speaker: Mark Woodka, CEO, OnShift

Sponsored by:

Jonathan Mildenhall inspires us to reflect on what our purpose is while encouraging businesses to envision a better world through creativity, humanity, and purposeful, authentic branding. Jonathan is an internationally renowned thought leader in the worlds of business strategy and creative excellence. A proponent of purposeful branding – Jonathan is passionate about connecting consumers with brands in a meaningful, authentic way and building community-driven brands that promote positive societal change. The former CMO of Airbnb (2014-17), Jonathan also led The Coca-Cola Company’s marketing initiatives from 2007-13 as VP of global advertising strategy and content excellence, where he radically overhauled Coke’s creative approach, overseeing a number of successful global campaigns. His unique background also includes working with several of the world’s most recognizable brands including: Audi, Smirnoff, General Motors, Guinness, and PlayStation. While at Airbnb, Jonathan propelled the company into becoming the world’s first community-driven SuperBrand.

Sponsored by:

Be First to See What’s New
Experience groundbreaking products and services that can enhance your operations in the Argentum Expo. You’ll meet with 300+ exhibitors and partners who can help you overcome obstacles and take advantage of new opportunities.

Expo Cafe
Grab a coffee and chat with friends at the Expo Cafe, or join your peers for lunch in the Expo from 11:30 PM - 12:30 PM.

Cafe sponsored by:

Become a More Effective Executive Director

Dive into topics that directly impact your business growth, including human resources, sales and marketing, clinical oversight, and risk management during the Executive Director Leadership Institute (EDLI). The three-day EDLI program is designed to give you even more actionable takeaways that can help you become a more effective leader.

Participants earn 14 NAB-approved CEUs and California residents will receive 12 RCFE CEUs for participating (pending approval).

Sponsored by:

Victor Regnier is a teacher, researcher and architect who has focused his professional life on the design of housing and community settings for older people. He holds a joint professorship between the USC School of Architecture and the Leonard Davis School of Gerontology, which is the only joint appointment of this type in the US. He is the only person to have achieved fellowship status in both the American Institute of Architects and the Gerontological Society of America. From '92-'96 he served as USC’s Dean of the School of Architecture. Regnier is currently the Associate Dean for Research in the School of Architecture. As a designer/practicing architect he has provided consultation advice during the last 40 years on over 400 building projects in 38 states, Canada, Germany and England. Projects on which he has consulted have won over 50 state and national design awards. Professor Regnier is considered one of the world’s major thought leaders on the topic of housing and services for older people.

Learn from Fellow Experts
Hives are dedicated to peer learning – a powerful way to share knowledge by exchanging knowledge and experience. It’s a place for conference attendees to share best practices on key issues through interactive discussion led by a facilitator.

Each Hive discussion last approximately 40 minutes and is limited to 20 participants who will engage in active discussion. Room also will be available for attendees who prefer to listen and take an less active role.

Hives do not include handouts, PowerPoints, or individual presentations in order to facilitate group discussion. Hives are also NOT eligible for NAB CEUs.

Learn from Fellow Experts
Hives are dedicated to peer learning – a powerful way to share knowledge by exchanging knowledge and experience. It’s a place for conference attendees to share best practices on key issues through interactive discussion led by a facilitator.

Each Hive discussion last approximately 40 minutes and is limited to 20 participants who will engage in active discussion. Room also will be available for attendees who prefer to listen and take an less active role.

Hives do not include handouts, PowerPoints, or individual presentations in order to facilitate group discussion. Hives are also NOT eligible for NAB CEUs.

Dr. Holt-Lunstad’s research is focused on the long-term health effects of social connection. Her work has been seminal in the recognition of social isolation and loneliness as a risk factor for early mortality. Dr. Holt-Lunstad has provided expert testimony in a US Congressional Hearing, provided expert recommendations for the US Surgeon General Emotional Well-Being in America Initiative, and serves as a Scientific Advisor for the Australian Coalition to End Loneliness, the Foundation for Art & Healing, and research advisory panel for AARP Services, Inc. and United Healthcare.

She has been awarded the Citation Award for Excellence in Research by the Society of Behavioral Medicine, the George A. Miller Award from the American Psychological Association, the Mary Lou Fulton Young Scholar Award, the Marjorie Pay Hinkley Endowed Chair Research Award, and is a Fellow for the Association of Psychological Science. Her work has been highlighted in the BBC 100 Breakthrough Health Discoveries in 2015, and has been covered in the New York Times, The Washington Post, Time Magazine, Scientific American, This American Life, The Today Show, and other major media outlets.

Janet Morrison is Chief Executive of Independent Age, a dynamic national older people's charity which is a thought leader on ageing and provides information, advice and friendship support to older people, their families and carers.

She is a founder member of the Campaign to End Loneliness - a coalition of over 10,000 organisations which raises awareness of loneliness in old age and what works to address it. Janet is also Chair of the Baring Foundation, an independent grant making trust which funds strengthening the voluntary sector, arts and older people and international development. She is also a Director of Reconnections, a pilot social finance initiative (SIB) to tackle loneliness among older people, and a member of Big Society Capital Advisory Board.

Learn from Fellow Experts
Hives are dedicated to peer learning – a powerful way to share knowledge by exchanging knowledge and experience. It’s a place for conference attendees to share best practices on key issues through interactive discussion led by a facilitator.

Each Hive discussion last approximately 40 minutes and is limited to 20 participants who will engage in active discussion. Room also will be available for attendees who prefer to listen and take an less active role.

Hives do not include handouts, PowerPoints, or individual presentations in order to facilitate group discussion. Hives are also NOT eligible for NAB CEUs.

Learn about the latest research and search for a cure from Dr. Roy Yaari, a neuroscientist involved in two key Alzheimer’s disease clinical trials. He is spearheading the Anti-Amyloid Treatment in Asymptomatic Alzheimer’s study, also known as A4. This research studies the effect of the drug solanezumab on people who have high levels of a plaque in the brains that is believed to cause Alzheimer’s. He also is overseeing a study testing of the drug solanezumab on people with rare genetic mutations that cause early-onset Alzheimer’s.

Dr. Jan Dougherty works at the Banner Alzheimer's Institute with individuals experiencing dementia and will discuss caregiving best practices.

Sponsored by: