FAQs

Your source for answers to our most commonly asked questions. For any questions not answered below, please don't hesitate to contact us.

2021 Event Details

The Argentum Senior Living Executive Conference & Expo will take place September 13-15, 2021 at the Phoenix Convention Center located at 100 N. 3rd Street, Phoenix, AZ 85004. The Expo will be open September 14-15. For additional information including parking, transportation, and hotel details, visit our Travel & Accommodations page.

2021 EventSafe Plan

Argentum has committed to instituting a variety of measures aimed at protecting your health and safety at the 2021 Senior Living Executive Conference & Expo in Phoenix. We will be in touch with and monitoring guidelines and requirements from the CDC, the Phoenix Convention Center, local businesses (for off-site events), as well as local health departments to keep attendees safe while attending the conference. Additionally, we have partnered with Accushield to construct a health safety process utilizing multiple mitigation factors to keep attendees safe. All attendees will be required to acknowledge any personal risk by attending the conference upon registration.

Registration Pass Details

Full Conference Pass
The most inclusive pass! Includes access to all mainstage and morning keynotes, all session tracks (including Dining & Hospitality Conference sessions), deep dive sessions, Expo hall events, and all networking events and receptions.

Dining & Hospitality Conference Pass
Includes access to all mainstage and morning keynotes, Dining & Hospitality Conference sessions only, Expo hall events, and all networking events and receptions.

Executive Director Leadership Institute (EDLI) Pass
Includes access to all mainstage and morning keynotes, Executive Director Leadership Institute conference sessions only, Expo hall events, and all networking events and receptions.

Day Pass
Includes same access as Full Conference Pass for the selected day. Limited to one single day of the conference per attendee.

Expo Pass
Includes access to all activities held within the Expo hall and all networking events and receptions.

Please note that the following events are invitation-only: Argentum Leadership Reception (Premier and Executive Member company attendees); Executive Roundtable Breakfast & Meetings (Executives of Premier Member Owner/Operator companies); Board of Directors Meeting; Argentum Leadership Luncheon (Executives of Premier and Executive Member companies); CEO Dinner (Executive Advisory Board representatives); Executive Advisory Board Forum (Executive Advisory Board representatives); Executive Advisory Board Lounge (formerly CEO Lounge) (Executive Advisory Board representatives); and Argentum Leadership Advancement & Development (LEAD) Program.

Registration Benefits for Argentum Members

Argentum members receive a discounted rate at all Argentum events, including 10% off the cost of registration at the annual conference. Industry partner members receive special member rates on exhibit booth rentals and sponsorships. A full list of benefits is available at argentum.org/membership.

Group Registration

One qualifying company must purchase a minimum of (4) Full Conference Passes to receive the group rate. The group rate cannot be combined with any other passes. Only Full Conference Passes are eligible to be purchased as a group; passes for the Executive Director Leadership Institute, the Dining & Hospitality Conference, or a combination of those, are not eligible for group registration.

To purchase group passes: To begin your purchase, your company must identify one key contact for all attendees within the group. That contact must log in and choose the quantity of passes they wish to purchase. Once the passes have been purchased the key contact will receive a set of unique promo codes to distribute to staff or to process each registration.

To redeem a group code: Choose “Individual Registration” and enter the group code when prompted.

Who is eligible to receive group rates?
Member and nonmember companies that operate as one of the following company types are eligible for the group rate: Owner/Operator, Lender/REIT, Private Equity/Institutional Investor, Non-Profit Associations, or Academic. Industry Suppliers, Exhibitors, Vendors, Sponsors, and Consultants do not qualify for the group rate. Executive Director Leadership Institute Passes and Dining & Hospitality Conference Passes do not qualify for the group rate. 

What savings and benefits will I receive by registering a group?
Registering a group has several valuable benefits including an average of 20 percent in savings and simplified registration and invoicing.

How can I purchase additional group passes after my initial purchase?
Use the modification link provided in your confirmation email to access your registration dashboard.  Click on “Manage my Group” to purchase additional passes.

How do I coordinate housing for group registration?
The housing reservation site allows you to request 1-8 rooms or 9+ rooms during one session. A link to reserve housing will be sent in the registration confirmation email. You must have an active registration to the conference to reserve your housing. For assistance, email argentumgroup@maritz.com.

What is the group registration check payment policy?
Argentum encourages credit card payments for group conference registrations; we only accept checks for payments over $3,000. Payments made by check must be mailed to:

Argentum
P.O. Box 34701
Alexandria, VA 22334

Each check should reference the corresponding registration (for example: registration ID, registrant’s full name, registrant’s email address, group name.) Payments must be received by September 6, 2021. Payments made after that date are subject to a late payment fee of $250. Payments onsite may be collected in MasterCard, Visa or AMEX. Cash and check payments cannot be processed onsite.

Who can I contact with questions about group registration?
Please contact Olivia Wilson with further questions.

Registering on Behalf of an Individual

If you'd like to register individual(s) from your company (non-group attendees), you must log in with each individual's username and password to proceed with their registration.

Housing & Argentum Room Block

In partnership with Maritz Global Events, we’ve secured discounted rates at a selection of Phoenix hotels in close proximity to the Phoenix Convention Center. Through Maritz, we’re able to offer you convenient and affordable options for your trip to the 2021 Senior Living Executive Conference.

Improper solicitation of hotel reservations from any company other than Maritz Global Events is not approved. Reservations made by unaffiliated organizations may appear to have lower rates, however they may be illegitimate, not have the rooms to sell, have unreasonable cancellation or change penalties, or be completely non-refundable. Please be aware of and report any unauthorized solicitation to your organization or Maritz.

Official Housing Provider

Important:  You MUST register for the conference prior to booking a hotel room through Maritz Global Events. You will receive booking details as part of your registration confirmation. The deadline for securing housing through the housing block is August 23, 2021.

Cancellation & Substitution Policy

Registration cancellations and requests for registration refunds must be received in writing by August 2, 2021. Registration refunds will be processed less a $150 administrative charge. Substitutions can be made, without a fee, by contacting registration. Registration cancellations and substitutions must be submitted via email to registration@argentum.org. We do not apply any discounts retroactively, with no exceptions. All registration sales are final after August 2, 2021.

Substitutions and additions to a group package can be made until the day of the event.  The above registration refund, cancellation, and substitution policy applies to group packages. When adding attendees to a currently paid package, only the new attendees will receive the lower priced registration. Removing attendees from a group that results in a pricing tier change, the master account will be billed for the difference in price.  We do not apply any discounts retroactively, with no exceptions.

Just need to make a change to your existing registration?  Access the link found in your confirmation email to add events or make any changes. If you didn't receive a registration confirmation email, please email registration@argentum.org to request a copy.

Note: Exhibitors should refer to their exhibit space agreement for information on exhibit space cancellations.

Registration Upgrades

To make changes to your current registration, use the modification link provided in your confirmation email to access your registration dashboard. If you didn't receive a confirmation email, please send an email to registration@argentum.org to request a copy.

Promotional Codes

Argentum promotions are not retroactive. Present offer when prompted during the registration process to receive discount. Limit one offer per customer. Promotional offers are not valid in conjunction with group registration.

Continuing Education

Earn National Association of Long Term Care Administrator Boards (NAB) Continuing Education Credits
Argentum is a Certified Sponsor of professional continuing education with the National Association of Long Term Care Administrator Boards (NAB). NAB/NCERS CEUs can be earned by attending sessions at this conference.

California Administrator: Earn Residential Care Facilities for the Elderly (RCFE) Continuing Education Credits
Argentum is also a vendor of continuing education with the California Department of Social Services (CDSS).  RCFE CEUs can be earned by attending sessions at this conference.

Important:  Please note that your credit hours earned will be based on badge scan data. It is your responsibility to ensure your badge is scanned at the sessions you attend. NAB/NCERS-approved credits will be distributed using the NAB CE Registry. Should you not include your NAB CE Registry ID number in your conference registration profile by September 15, 2021, Argentum reserves the right to charge a $100 processing fee to the credit card on file for additional processing work necessary. If you do not have a NAB CE Registry account by November 10, 2021, you assume responsibility for reporting your credits to the NAB CE Registry.

Consent for Use of Photographic Images and Recordings

Photography, audio, and video recordings will be present at the Argentum Senior Living Executive Conference. By attending the Argentum Senior Living Executive Conference, attendees give Argentum, its affiliates, contractors, and representatives permission to use any attendee’s voice and image in any archival or promotional recording, photograph, or streaming activity without any compensation or credit to the attendee. Attendees release Argentum, its vendors and employees, and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, video and/or or sound recordings.

Media Presence

The Argentum Senior Living Executive Conference, with the exception of invitation-only events or events identified as closed to the media, is open to the media and considered “on the record.” Media members will be present at the event and will be identifiable with a specialized media ribbon for their badges. A list of 2021 Media Partners will be available here.

Upcoming Conferences

2022 Senior Living Executive Conference
Minneapolis

May 16-18, 2022
Minneapolis Convention Center 

2023 Senior Living Executive Conference
New Orleans

May 8-10, 2023
New Orleans Morial Convention Center 

2024 Senior Living Executive Conference
Phoenix
April 29–May 1, 2024
Phoenix Convention Center 

Who Can I Contact With Questions?

General Registration Inquiries
registration@argentum.org

Group Registration
Olivia Wilson, Human Resources Director & Staff Accountant
owilson@argentum.org
Direct: 571-527-2621

Conference Program Inquiries
Liderby Gladden, Director of Programming
lgladden@argentum.org
Direct: 703-562-1178

Exhibit & Sponsorship Sales Inquiries
Katherine Madison, Director of Sales
kmadison@argentum.org
Direct: 571-527-2629

Housing Inquiries
Maritz Customer Service (M-F, 9-5pm ET)
Phone: 864-208-0697
argentum@maritz.com
Web contact form

Media Inquiries
Jessica McKay, Senior Director of Marketing & Communications
jmckay@argentum.org
Direct: 571-527-2624

Membership Inquiries (Owner/Operator)
Brad Williams, SVP Business Operations
bwilliams@argentum.org
Direct: 571-527-2625

Membership Inquiries (Industry Partner)
Katherine Madison, Director of Sales
kmadison@argentum.org
Direct: 571-527-2629

Be Social with Us!

Follow and use #Argentum21 on social media before, during, and after the event to share your experiences and connect to other relevant event information!

2021 Elite Sponsors