FAQs

What You Can Expect From the Virtual Conference

Argentum has invested in a top virtual platform to ensure the industry can connect the best way possible during these unusual timesSometimes a virtual conference can be confused with a series of webinars when there is so much more to what Argentum will offerBeyond the traditional webcast education, your virtual conference offers real-time interaction, networking, and peer-to-peer discussions. It allows for business interaction and relationship building and it also brings a wealth of education and content to the industry. 

For any questions not answered below, please don't hesitate to contact us.

Full Overview of the Virtual Environment
(5 mins.)

How to Connect with Others in the Environment
(2 mins.)

How to Navigate Hive Sessions and Zoom Rooms
(2 mins.)

How to Find Resources in the Environment
(2 mins.)

What the Solutions Showcase Offers
(3.5 mins.)

About the Senior Living Executive Virtual Conference

The Argentum Senior Living Executive Virtual Conference will be delivered via two methods (all included in one registration fee):

  • The Live Conference: a 2-3 day live and interactive online event September 22-24 that will bring together 1,000+ senior living professionals to connect, catch-up, and learn from one another.
  • The On-Demand Conference: an on-demand digital resource center offering the recorded sessions from the live event, an event supplier directory featuring over 200 suppliers, and other digital assets from the event such as white papers, case studies, research, best practices, documents, videos, and more.

 

The Live Conference experience:

    • As an attendee, you will enter the virtual conference by way of the Lobby and be able to recognize and greet other attendees throughout the environment and throughout the day.
    • The Auditoriums: featuring 3 general sessions as well as 27 sessions with live Q&A around operations, workforce, sales & marketing, wellness & clinical, technology, and finance & development. Plan ahead of time and check our agenda to identify if the sessions you wish to attend are in Auditorium 1, 2, or 3.
    • The Hive: a series of moderated peer-to-peer discussions on specific topics, with chat-based functionality and a group call-in line. Sponsored by Willis Towers Watson.
    • Community Rooms: a few interactive initiatives are being developed to create community and connection among specific attendee audience segments in these Community Rooms, with chat-based functionality and a group call-in line.
    • Solutions Showcase Hall: this area will feature the leading sponsors of the event and allow you to connect with them within the environment and set a follow up call/meeting, or download digital assets they have provided (research, case studies, white papers, etc.). In addition, you can click through to the Senior Living Solutions Guide and search over 200 industry supplier companies providing a variety of senior living solutions.
    • Networking Lounge: the primary gathering space to meet up with friends or introduce yourself to other. Sponsored by PointClickCare.
    • Info/Resource Center: a central repository of all the digital assets within the environment, from speaker presentations to white papers, case studies, best practices documents, and research.


The On-Demand Conference
experience:

  • You will have access to all the content captured during the live event for 6 months, and any additional content added post live event, to include: The Virtual Auditorium sessions, Sponsor content (white papers, best practices documents, research, etc.), the search-based Senior Living Solutions Guide, and Info/Resource Center assets.

Cancellation Policy

All sales are final. Argentum will permit the transfer of a registration to a colleague if a request is made in writing by September 1, 2020. Transfer requests must be made in writing and send to registration@argentum.org. Each registrant will have access to recorded sessions and digital content available on-demand up to 3 months after the conclusion of the live virtual event.

Promotional Codes

Argentum promotions are not retroactive. Present offer when prompted during the registration process to receive discount. Limit one offer per customer.

Continuing Education

Attendees can earn up to 12 CEUs. In the agenda, courses approved for RCFE CETP and/or NAB/NCERS credits will be noted. Attendees must attend the live virtual session to receive credit for that session. Credit hours earned will be based on the live sessions you attend. NAB/NCERS-approved credits will be distributed using the NAB CE Registry. If you have not included your NAB CE Registry ID number in your conference registration, please send it to registration@argentum.org by September 15th to avoid a $35 processing fee to your credit card for the additional processing work required by the NAB CE Registry.

Code of Conduct

Argentum is committed to providing an inclusive, safe, professional, and welcoming environment for all meeting participantsincluding, but not limited to, speakers, volunteers, exhibitors, sponsors, vendors, Argentum staff members, and all othersBy registering for and attending Argentum’s virtual meetings and events, all meeting participants are expected to adhere to the Virtual Meeting Code of Conduct.  

System Requirements

Can I test my computer or device in advance?

Yes! Click below to run a system check test to ensure your computer and connection are ready to participate in the virtual experience, view presentations, and interact with the various components. 

Which devices are supported?

Laptops (Mac or PC), desktops (Mac or PC), tablets (IOS or Android), and smartphones (IOS or Android) are supported.

Can I attend the show from my tablet or phone?

Yes, attendees can experience the full virtual conference from a tablet or smartphone/deviceA URL will be posted to our event website the week of September 14. To access the environment, you must be registered for the event. Click here to learn more about registration.

Are the preferred internet browsers for the virtual conference?

This is a virtual, browser-based experience. If you are using an older, or unsupported Operating System, Internet Browser, or version of Flash, you may experience decreased performance. 6Connex, our virtual platform creator, recommends Chrome or Firefox as the most stable and consistent browsers for accessing the virtual environment. 

  • Internet Explorer 8+ 
  • All recent versions of Google Chrome 
  • Safari 5.0+ 
  • Firefox 3.6+ 
  • iPhone/iPad: Safari/IOS 5.1+ 
  • Android Phone/Tablet: OS 2.3+, Chrome, Native Browser 2.3+ 
  • Windows Tablet: IE 10+

 

Want to check your system prior to September 22-24? Run a system check below.

Bandwidth/Internet Connectivity

A strong, wired broadband connection with a speed of at least 1.4 Mbps is recommended. You may view the virtual experience on a slower connection, however, some users may experience load times that are longer than normal with larger content items, such as High Definition video streams.  

6Connex recommends: 

  • A strong Wi-Fi connection or hardwired internet connection is recommended.
  • Disconnect from VPN or corporate networks (if possible).
  • Close any unnecessary applications.
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time.

 

Display/Resolution Size for Laptops/Desktops

The recommended resolution for your display is at least a 1024x768 or higher. The virtual experience will adjust itself to your screen size. However, this is the recommended setting for optimal display viewing.

If you are using a PC or Mac please ensure that your browser zoom level is set to 100% as the presentation is best viewed at that setting. In most browsers you can use Ctrl + 0 to reset your zoom level.

How will I access audio in the virtual environment?

Audio will be streaming over your device of choice. Make sure your speakers or headphones are working and turned up to an appropriate volume. If you have internal speakers, make sure they are not muted. 

Want to check your system prior to September 22-24? Run a system check below.

What are the minimum system requirements?

  • Screen resolution:  1024 x 768 (or higher) 
  • Internet connection:  1.4 Mbps (or higher) 
    • Allow Flash 
    • Disable pop up blockers 
    • Disconnect from a VPN, if possible.


 

Want to check your system prior to September 22-24? Run a system check below.

Who Can I Contact With Questions?

General Registration Inquiries
registration@argentum.org

Group Registration
Olivia Wilson, Staff Accountant/Human Resource Manager
owilson@argentum.org
Direct: 571-527-2621

Conference Program Inquiries
Denise Brassé, Director, Program Content
dbrasse@argentum.org
Direct: 703-562-1178

Exhibit & Sponsorship Sales Inquiries
Katherine Madison, Director of Sales
kmadison@argentum.org
Direct: 571-527-2629

Media Inquiries
Jessica McKay, Senior Director of Marketing & Communications
jmckay@argentum.org
Direct: 571-527-2624

Membership Inquiries (Owner/Operator)
Brad Williams, VP Membership & Events
bwilliams@argentum.org
Direct: 571-527-2625

Membership Inquiries (Industry Partner)
Katherine Madison, Director of Sales
kmadison@argentum.org
Direct: 571-527-2629