As senior living communities look ahead and work to return to profitable growth and rebuild their reputations to become a brand of choice for residents and workers alike, many are taking a closer look at their total operations—evaluating operations across all facilities and disciplines to identify risk, cost savings and operational efficiencies. The pandemic highlighted risk associated with infection prevention and the importance of proper procedures, but Senior Living communities have always been focused on these things. Hear how these speakers have partnered to develop and implement a comprehensive audit program that drove brand standards across all levels of care from dining services and housekeeping procedures to transportation and human resources. Hear what drove Brookdale to implement an audit program and benefits from lessons learned as both companies share their experiences and best practices to deliver quality care and optimize operations across communities.
- Amanda Coulombe, Director, Corporate Accounts, EcoSure, a division of Ecolab
- Mandy Sedlak, Senior Manager, Brand Excellence, Public Health and Food Safety, Ecolab