COVID-19

Designing in the Aftermath of COVID-19

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The impact of COVID-19 will be far-reaching, and nowhere will it be more visible than in the design of future senior living communities. Senior living design may now feature the ability to cordon off sections of a campus or building, solutions for easier social distancing, and separate mechanical and air conditioning/heating systems to localize ventilation. Secure fresh-air courtyards, staff accommodations, and dining concepts such as quick-serve venues and flexible configurations may become more important in future designs. This panel of designers and owner/operator development leads will discuss what you need to consider in your new builds and renovations projects in the aftermath of COVID-19.

Panelists:
Joseph Hassel, NCIDQ, Principal and Board Director, Perkins Eastman
Alan Siegfried, VP, Project Management, Brightview Senior Living
Cynthia Shonaiya, AIA, LEED AP, Principal, Hord Coplan Macht
Craig Witz, Principal, Witz Company

Moderator:
Eric R. Harrmann, AIA, Chief Design Officer, AG Architecture

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Crucial Conversation: Equity, Inclusion, and the Future of Work in a Post-Pandemic World

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Our society is grappling with a legacy of discrimination and unequal opportunity. The Black Lives Matter movement has resonated within senior living providers, especially as our frontline workforce generally includes a high percentage of immigrants and people of color. Many owners and operators have seized the moment to hold listening sessions, explore biases, and examine diversity and inclusion at every level of their organizations.

COVID-19 has brought even greater poignancy to this topic, with a sudden focus on flexible schedules, access to transportation and childcare, leave policies, safe working environments, and more. This is a watershed moment in our history and our industry.

Argentum convenes a panel of thought leaders to talk about this national awakening and what it means for our industry, now and for the future. Embracing the priorities of equity and inclusion will make us stronger.

Panelists:
George Brooks, Global Deputy, People Advisory Services, EY
Deke Cateau, Chief Executive Officer, A.G. Rhodes
Karyne Jones, President and CEO, The National Caucus and Center on Black Aging, Inc. and Chair Elect of the American Society on Aging
Mark Woodka, CEO, OnShift

Moderator:
Ovell Barbee, MLR/HR, SVP Human Resources and Chief Diversity Officer, Spectrum Health

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What COVID-19 Taught Us about Virtual Reality Applications

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Many senior living organizations have developed resident engagement programs utilizing virtual reality (VR) technology. The onset of COVID-19 has emphasized the need for more creative ways to provide training, programming, and care – and VR implementations have reported some interesting results in a variety of environments. This session will review three such projects and their results, to give you the information you may need to create your own VR use case.

Panelists:
Tamara Afifi, PhD, Professor in the Department of Communication, University of California Santa Barbara
Kimberly C. Butrum, MS, RN, GNP, Senior Vice President, Clinical Services, Silverado
Debbi Cavallo, Director of Dementia Services, Senior Resource Group
Carrie Cusker, LPN, Clinical Nurse Educator, St. John’s Home

Moderator:
Davis Park, Vice President, Center for Innovation and Wellbeing, Front Porch

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Safeguarding Against the Next Coronavirus

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Statistics for serious infections contracted by long term care residents are sobering: between 1 and 3 million contract a serious infection annually, even under normal operating conditions. These infections are increasingly becoming antimicrobial resistant and lethal, causing over 380,000 deaths per year in the U.S. alone. While senior living has always been hyper-vigilant to contain outbreaks, COVID-19 has upped the ante for infection control across the continuum of care, including the need to effectively balance infection prevention and safety with operational efficiency. Topics such as isolation practices and their impact on resident quality of life, as well as the role of testing and health screening for residents and employees, will also be discussed.

Panelists:
Rosie Lyles, MD, MHA, MSc, FACA, Director of Clinical Affairs, Medline Industries, Inc.
Schekesia Meadough, BSN, RN, CDP, Vice President of Quality & Clinical Operations, American House Senior Living Communities
Ruth Petran, PhD., CFS, Senior Corporate Scientist, Food Safety and Public Health, Ecolab
Charles E. Trefzger, President and CEO, ALG Senior

Moderator:
Kevin W. O’Neil, MD, FACP, CMD, Chief Medical Officer, ALG Senior

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Engagement in the New Normal

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In today’s environment, “selling” assisted living to the consumer will need to focus not just on safety, but also socialization. The word “isolation” takes on a new meaning when quarantine is required and not optional. Operators need to ensure physical isolation does not lead to social isolation.

The new normal will be finding ways to keep people engaged in a modified way. Studies have shown that social isolation and loneliness affect over half of seniors in care. Senior living provides congregant living that can mitigate this, however, with mitigation and containment measures related to COVID-19 and slow lifting of restrictions of group programming and visitors, how do we provide and “sell” engagement, today and tomorrow?

How can we draw those seniors into support circles of fellow residents or supportive family members? How can we provide a supportive, safe and fun quality of life? This session will feature strategies and solutions to the problem of engagement in the New Normal.

Panelists:
Karen Doering, Chief Operating Officer, Senior Star
Tony Galvan, AVP of Living Well, Vi Living
Whitney Lane, Senior Vice President of Operations, Watercrest Senior Living Group

Moderator:
Maria Nadelstumph, Senior Vice President, Brandywine Center of Excellence

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The Permanent Impact of COVID-19 on Senior Living Operations

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The pandemic has had deep impact on all aspects of senior living. What is going to become “standard practice” once the crisis has passed, and what will be “pandemic standard practice”? This session will feature three COOs who will share how resident communications, infection control, supply chain, staffing and health system partnerships have been changed forever in their operations.

Panelists:
Michelle Egerer, Senior Vice President, Community Operations, Silverado
Alan Fairbanks, Executive Vice President of Operations, Bickford Senior Living
Meredith Mills, SVP and Chief Operating Officer, Country Meadows Retirement Communities
Earl Parker, President and COO, Commonwealth Senior Living

Moderator:
Tim Mullaney, Editor, Senior Housing News

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The Art and Science of Managing Cash Flow: COVID-19 Impact and Mitigation Strategies

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Predictions of the costs associated with COVID-19 have been staggering: third-party analysis projects an adverse economic impact to the senior living industry of between $40 billion and $57 billion over the next 12 months. How will senior living be able to weather these sustained headwinds? What are senior living organizations doing to account for pandemic-related losses, project future occupancy rates, and plan for future investment in the wake of such immense business disruption? This session will feature three leaders who are willing to share their mitigation strategies, along with an industry-wide overview of the short- and long-term financial impact on the senior living industry.

Panelists:
Colleen Blumenthal, COO/Partner, HealthTrust
Diana Bridgewater, EVP, CFAO, Life Care Services (LCS)
Chris Hyatt, President, New Perspective

Moderator:
Chris Wettig, Chief Financial Officer, Legend Senior Living

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Insights from the C-Suite: How COVID-19 Accelerated Cross-Industry Staffing Solutions

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Rarely in history have we seen an event wreak such havoc on the global economy. And in response – just as rarely – competitive workforce sectors came together to help 30 million displaced workers find employment. How much pressure did the pandemic place on our industry in terms of retention, training, and employee engagement? What can be learned from the collaborations that are now taking place across sector trade associations and corporations? Looking ahead, will the pandemic’s aftermath negatively impact perceptions of senior living as a career of choice? Our panel of senior living, hospitality, and restaurant CEOs will discuss their lessons learned as the service sector pulled together to meet the workforce challenge brought on by COVID-19.

Panelists:, Benchmark
Michael Rosenbaum, Chairman and CEO, Arena
Zeta Smith, CEO, North America Seniors, Sodexo
Helen Zarba, Senior Vice President, Human Resources, Benchmark

Moderator:
John M. Bremen, Managing Director, Human Capital and Benefits; Global Head of Thought Leadership and Innovation, Willis Towers Watson

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Insights from the C-Suite: The Post-COVID REIT Landscape

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The pandemic put financial pressure on every aspect of senior living: from labor costs to occupancy rates. How have the nation’s largest real estate investment trusts (REITs) fared during this crisis, and what does the future look like for senior living finance from this development sector? Business models, credit, and the state of private equity in the aftermath of COVID-19 will be discussed.

Panelists:
George Chapman, CEO, ReNew REIT
Chris Cummings, Senior Vice President, Asset Management (Seniors Housing), Ventas
Eric Mendelsohn, President and CEO, National Health Investors

Moderator:
Stephen Monroe, Partner & Managing Editor, Levin Associates, SeniorCare Investor

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Insights from the C-Suite: Getting Ahead of the COVID-19 Crisis

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While senior living as an industry has always been prepared for “cold and flu season,” this year’s pandemic has been characterized by some as a “black swan event” – unpredictable, severely impactful, yet to some in hindsight, foreseeable. The danger of calling this a “black swan event” is that we will fail to prepare for the next one.

What’s beyond COVID-19? Has the pandemic permanently impacted the consumer’s view of our inherent value proposition? How far should we go to balance the need seniors have for social interaction against the risks involved with another pandemic? One thing is for certain: senior living as an industry is now viewed as part of the continuum of care. Join this thoughtful conversation, as we envision senior living’s post-COVID future.

Panelists:
Cindy Baier, President and Chief Executive Officer, Brookdale
Richard J. Hutchinson, Chief Executive Officer, Discovery Senior Living
Anja Rogers, Chief Executive Officer, Senior Star
Danny Stricker, President, Ascension Living

Moderator:
Lois A. Bowers, Editor, McKnight’s Senior Living

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