Does the public perceive senior living as a safe place to live? What affect did COVID-19 have on these perceptions? ProMatura’s founder and CEO Margaret Wylde, PhD, shares expert analysis of the market research on these and related questions. This session gives insights that go past the assumptions to capture consumer thinking and how confidence can be strengthened.
Speaker: Margaret Wylde, PhD, CEO, ProMatura Group
As the pandemic broke, the warnings came: The industry not only will see droves of move-outs, but also enduring damage, reputational and economic. Yet some operators actually saw increases in occupancy. What fueled this success? This group looks at factors including business models, marketing, clinical, innovation, communication, culture and more, for insights into growth.
Speaker:
Moderator: Tim Mullaney, Editor, Aging Media Network
Technology is not the ” be all, end all” problem-solver but this session will showcase how to find the right balance of digital and human interactions to maximize your investment, elevate your programs, and produce results. As a company considers an investment in a technology solution to solve a major problem and/or enhance workflow there are several considerations that will determine the success of implementation. Questions that will help make that determination include: How does technology fit within a comprehensive program? Are you ready to make the adjustments needed for the technology to work? How do you maximize these innovations beyond the initial “wow” factor? Join this session to learn answers to these questions and more.
Speakers:
Host: Joel Goldman, Partner, Hanson Bridgett
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Host: Tracy Blazer, MPH, Regional Director of Operations, Morrison Living
Looking to the future in senior living is top of mind for every leader providing senior services. The challenges we face today highlight the role we play in supporting residents’ need for self-determination, independence and a supportive environment in which they can age in place. The lessons learned in 2020 and our heightened responsibility to be responsive to conditions outside our doors will not go away. They are now part of the fabric of our business climate. As such, the opportunities are immense when it comes to our ability to radically improve the quality of life for our seniors and workforce.
Today, more than ever, protecting the health and safety of our residents and associates is Job #1. We know it’s yours too. People’s needs and perceptions of safety, connection and hospitality have changed. It’s time we look ahead, adapting our services and spaces so our residents and associates will thrive in the “Next Normal.” Join us for a fruitful discussion on what the “Next Normal” looks like to you.
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Facilitator:
Tara J. Clayton, JD, Senior Claims Consultant, Willis Towers Watson
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Facilitator:
Joseph Hassel, NCIDQ, Principal and Board Director, Perkins Eastman
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Facilitator:
Rhonda DeMeno, Director, Clinical Risk, Willis Towers Watson
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The global pandemic has placed all senior communal living environments under increased scrutiny. That said, senior living has seen an increase in liability claims as well as premiums in recent years, brought on by the growth of resident acuity levels and other factors. There are mitigation strategies that can be implemented to reduce losses related to falls, elopement, wounds, and yes – COVID-19. This session will review the risk management protocols that all senior living organizations should have in place to reduce the impact of potential litigation for any crisis. Mitigation measures to help reduce increases in professional liability insurance premiums will also be discussed.
Panelists:
Tara J. Clayton, JD, Senior Claims Consultant, Willis Towers Watson
Thomas G. Goodwin, Senior Operations Counsel, Atria Senior Living
Thomas A. Graham, Hall Booth Smith, P.C.
Moderator:
Frank Russo, Senior Vice President of Risk Management, Healthpeak Properties
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According to the CDC, currently there is no evidence to support transmission of COVID-19 associated with food. Pandemic or no pandemic, vigilance must always be maintained to protect food and dining safety. Brad Barnes, director of consulting and industry programs at The Culinary Institute of America, is a Certified Master Chef and an inductee of the American Academy of Chefs, the American Culinary Federation’s honor society. He will walk attendees through the thought process required to establish an overall strategic plan for food safety at the community and corporate level.
Presenter: Brad Barnes, Director, CIA Consulting and Industry Programs
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The pandemic has had deep impact on all aspects of senior living. What is going to become “standard practice” once the crisis has passed, and what will be “pandemic standard practice”? This session will feature three COOs who will share how resident communications, infection control, supply chain, staffing and health system partnerships have been changed forever in their operations.
Panelists:
Michelle Egerer, Senior Vice President, Community Operations, Silverado
Alan Fairbanks, Executive Vice President of Operations, Bickford Senior Living
Meredith Mills, SVP and Chief Operating Officer, Country Meadows Retirement Communities
Earl Parker, President and COO, Commonwealth Senior Living
Moderator:
Tim Mullaney, Editor, Senior Housing News
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